Job Title: Desktop Technician
Type: 3-week Contract
Location:  133 Montee de Liesse, Montreal, QC
Start Date: November 11, 2024  
End Date: November 29, 2024
Days/Hours: Monday to Friday/ 8:00 AM to 5:00 PM
Hours/Week: 40
Pay Rate: $20.00/hr T4 OR $24.50/hour Inc.

Responsibilities:

• Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, & access points
• Perform desktop and COTS (custom-off-the-shelf-software) installation/upgrades including staging & imaging
• Provide break-fix services
• Perform 1st level deskside Support troubleshooting & remediating hardware, software, & network related issues for end users
• Provide 1st level help desk Support troubleshooting & remediating hardware, software, & network related issues for end users for end users
• Perform LAN & internetworking related activities
• Handle bench repairs & remedial maintenance
• Deal with 3rd party IT vendors as required
• Manage IT asset inventory as required

• 0-1 years of hardware, software (Windows 7/10), & end user support experience
• Have basic internetworking & troubleshooting skills
• Must have a minimum of a Diploma from a recognized IT program
• Working towards or have A+ certification
• Must be a self-starter and can manage multiple tasks concurrently
• Good customer service skills
• Good verbal & written communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Available to work flexible work schedules