Job Type: 3-month Contract (with the probability of extension)
Location: 2401 SCM Way R.R. 1, Cornwall, Ontario, K6H 7S1
Start Date: November 11th 2024
End Date: 3 months after start date
Days/Hours: 5 nights from Monday at 1030pm to Saturday ending at 6:30am
Hours/Week: 40
Pay Rate: $26.00/hour Term
Position Summary
The purpose of this role is to provide 24/7/365 operations support for the Warehouse Management system, as well as devices used within the distribution Centre. The Printer Technician role is responsible for the day-to-day administration and support of network equipment, workstations, laptops, and software. This role also performs clerical logistic duties as required.
Key Responsibilities
- Perform label processing activities (creation of custom labels, sorting, etc.) on a daily/nightly basis
- Perform/assist with Mainframe production runs and reports on a daily/nightly basis
- Complete ad hoc billing jobs (corrections, manual, and ad hoc requirements)
- Assist with system upgrades (e.g., hardware, software), and related duties, including providing support for the Warehouse Management system and Vendor Management systems within the logistics environment
- Assist with/conduct testing/implementation of new systems and services as required and provide feedback during the evaluation and/review of new features, services, software, and hardware as required.
- When necessary, provide L1, L2 support to Technology support team members, engaging application technical support and escalation as appropriate
- Prepare site/ support documentation and reports for use by others
- Troubleshooting of printers
- Swapping out ink cartridges for printers
Qualifications:
- Post-secondary education, College diploma or certificate
- 2 years’ experience in technical workstation/laptop support experience
- Intermediate knowledge of networked environment
- Working knowledge of Wi-Fi Windows 7/10 O/S, O365, etc.
- Microsoft Certification, A+ certification an asset
- Experience troubleshooting and providing problem resolution on PC workstations and peripheral devices within a Windows/Office product environment and printers
- Possess excellent communication and organizational skills, along with excellent interpersonal skills.
- Exceptional client service skills
- Demonstrated abilities to multi-task, including solid time management skills.
- Understanding of logistics technology would be an asset